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Discussing ideas for a cake recipe by offering ideas and suggestions. How to write clear instructions.

Making a complaint about a delivery. Reading and responding, speaking assertively about a problem and writing in a professional tone.

Making contributions as part of a team, asking the right questions and speaking persuasively.

Writing a professional response to a complaint by reading in detail and responding, choosing the right words and tone.

Responding to a customer's request, checking spelling, getting the details right and proofreading.