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Sharing ideas in a team and putting them into practice by using specific techniques and feeding back experiences.

Asking the right questions and reassuring a patient. Giving sensitive information clearly and passing on relevant information.

Communicating clearly, speaking in the right tone and presenting information clearly to solve a problem.

Asking questions to solve a problem, asking the right questions and filling out a patient form accurately.

Communicating clearly to help a customer. Checking stock, choosing words to put someone at ease, and working as a team to solve a problem.