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Hair and beauty
- Persuasive language and choosing the right tone
  Finding out about a new client, speaking persuasively and making notes.
- Questions, formatting and checking for errors
  Getting the details right, choosing the relevant information and how to proofread.
- Asking the right questions and keeping records
  Asking the best questions, choice of language at work and speaking persuasively.
- Evaluating texts and choosing the right tone
  Reading customer feedback and choosing professional language.
- Offering ideas, using words to attract attention and giving feedback
  Reaching agreement with the team and giving honest feedback.