Yes, you can! With live chat you can have a conversation with an iPlayer support agent to help solve any problems or answer your questions quickly.Ìý
When is live chat available?
When we are here, you'll see the Live Chat button on the right-hand side of the screen.ÌýOtherwise, you can still get in touch with the team by clicking Contact Us below. You might also find the answer to your question elsewhere on our help site.
How do I use live chat?
Across the Help Site, just click on the live chat icon (on the right of the page), and you’re off!
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When we don’t know the answer...
While we’ll try our best to help you and answer your questions, there will be times when we won’t be able to find an answer – we get asked an incredible amount of questions – and we’ll need to check for ourselves. When this happens, we’ll take your contact details and email you back later.
How can IÌýget help when live chat isn't available?
If you can't find the answer you're looking for on our help site, and if no Live Chat agents are available, you canÌýcontact us via our web form. Please tell us as much information as possible about any issue you're having and we will get back to you via email as soon as we can.
Let us know how we did!
If you do take part in a live chat session, please provide feedback – it takes less than a minute and will help us to improve the service.
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