http://bbc-iplayer-help.local/ en http://bbc-iplayer-help.local/questions/signing-in/sign-in <span>How do I sign in to ³ÉÈËÂÛ̳ iPlayer on my computer, mobile or tablet?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><h3>On the website</h3> <ol><li>Click on <strong>Sign In</strong> at the top left, next to the ³ÉÈËÂÛ̳ logo<br /><br /><img alt="Screenshot of the menu options on the top of the iPlayer website. The sign in button is highlighted" data-entity-type="file" data-entity-uuid="4008f0a8-b5b0-4c8e-96c4-268cc804b54e" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/SignIn1.png" width="1804" height="193" loading="lazy" /><br />  </li> <li>Enter the email address and password you used to set up your ³ÉÈËÂÛ̳ account</li> <li>Click <strong>Sign in</strong>. You'll be sent back to the page you were on before you signed in.<br /><br /><img alt="Image of the sign in page on on the ³ÉÈËÂÛ̳ website" data-entity-type="file" data-entity-uuid="b4abf7e1-6fcc-4648-a572-f087e1ab5407" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/SignIn2.png" width="1696" height="886" loading="lazy" /></li> </ol><h3><br /> On the mobile or tablet app</h3> <ol><li>You'll be asked to sign in as soon as you open the app. So first, tap <strong>Sign in</strong>.</li> <li>Type in the email address and password you set up for your ³ÉÈËÂÛ̳ account.</li> <li>Tap <strong>Sign in</strong>. You're good to go!<br />  </li> </ol><p><img alt="Two screenshots of the ³ÉÈËÂÛ̳ iPlayer mobile/tablet app. The first shows the sign in screen, and the second shows the ³ÉÈËÂÛ̳ account screen asking for email and password" data-entity-type="file" data-entity-uuid="9ad3aec3-0be9-4083-88d8-69c05e4c2f9f" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/SignIn3.png" width="2262" height="2188" loading="lazy" /></p> <h3>What if I don't have a ³ÉÈËÂÛ̳ account?</h3> <p>You can <a href="http://www.bbc.co.uk/id/register"><strong>register a ³ÉÈËÂÛ̳ account now</strong></a>. It’s quick, free and easy and means you can sign in across the ³ÉÈËÂÛ̳, add programmes for later, get personalised recommendations and pick up watching programmes where you left off across your devices.</p> <h3><br /> Where can I get help with my ³ÉÈËÂÛ̳ account?</h3> <p>If you're having trouble signing into your ³ÉÈËÂÛ̳ account you should go to the <strong><a href="http://www.bbc.co.uk/usingthebbc/account/" title="About ³ÉÈËÂÛ̳ Account">Using the ³ÉÈËÂÛ̳ website</a> </strong>pages for help.<br />  </p> <hr /><h3>Signing into ³ÉÈËÂÛ̳ iPlayer on a TV?</h3> <p>Check the <a href="/iplayer/help/questions/signing-in/sign-in-tv/" title="How do I sign in to ³ÉÈËÂÛ̳ iPlayer on my Connected TV FAQ"><strong>How do I sign in to ³ÉÈËÂÛ̳ iPlayer on my TV?</strong></a> page for a step-by-step guide including where to enter the activation code.</p> <hr /><p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:42:28 +0000 Anonymous 4687 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/signing-in/sign-in-tv-unavailable <span>Why isn't sign-in available on my TV?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>In order to be able to sign in, there are certain security standards that need to be met by your TV. Software and technology vary greatly across different TVs, models and manufacturers and not all TVs use the same standards.</p> <p>Because of this, sign-in isn't available on all TVs.<br />  </p> <hr /><p><strong>Sign-in is available on my TV, where can I get help signing in?</strong><br /><br /> Check this page for a step-by-step guide on signing in on your TV, including where to enter the activation code: <strong><a href="/iplayer/help/questions/signing-in/sign-in-tv">How do I sign in to ³ÉÈËÂÛ̳ iPlayer on my TV?</a></strong><br /><br /> We're aware of some reports from viewers stating they have nowhere to enter the code when trying to sign in on a TV. Whilst this is currently under investigation we do have advice on the above page to help you complete this process.</p> <p> </p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:42:28 +0000 Anonymous 4701 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/signing-in/account-signin <span>Why must I sign in to a ³ÉÈËÂÛ̳ account to use ³ÉÈËÂÛ̳ iPlayer?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Without signing in, you won't be able to play programmes or choose to benefit from the <strong><a href="/iplayer/help/questions/about-bbc-iplayer-and-our-policies/personalisation">personalised features</a></strong> that ³ÉÈËÂÛ̳ iPlayer offers including adding programmes for later, getting personalised recommendations, and picking up where you left off across your devices.</p> <p>We need to understand more about what people are watching to ensure we are providing something for everyone. Up until now we could only tell how many people used ³ÉÈËÂÛ̳ iPlayer, but having more data like age, gender and location will ensure we’re better serving all our audience. We share some of your personal information with TV Licensing to check if you are using ³ÉÈËÂÛ̳ iPlayer and to keep their database up to date.</p> <h3>Want to know more?</h3> <ul><li>Read about how we use your information on the <strong><a href="http://www.bbc.co.uk/usingthebbc/privacy/privacy-promise">³ÉÈËÂÛ̳ privacy promise page</a></strong></li> <li>Read our <strong><a href="http://www.bbc.co.uk/blogs/aboutthebbc/entries/77bdafd0-20b3-414d-aa53-48786b194543" title="³ÉÈËÂÛ̳ Blog: The next stage of a more personal ³ÉÈËÂÛ̳ for everyone">About the ³ÉÈËÂÛ̳ blog: The next stage of a more personal ³ÉÈËÂÛ̳ for everyone</a> </strong>to know more about why you have to sign in</li> </ul><p>You won’t have to sign in every time you visit ³ÉÈËÂÛ̳ iPlayer as you should stay signed in for two years on each web browser or app. <strong>Having trouble staying signed in? Check our</strong> <a href="/iplayer/help/questions/signing-in/sign-in-every-time" title="Why do I have to sign in every time I use ³ÉÈËÂÛ̳ iPlayer?"><strong>Why do I have to sign in every time I use ³ÉÈËÂÛ̳ iPlayer?</strong></a> <strong>page for advice. </strong><br />  </p> <p><strong>If you need some help creating an account</strong>, visit the<strong> <a href="http://www.bbc.co.uk/usingthebbc/account/help-registering/" title="Using the ³ÉÈËÂÛ̳: Help registering">Using the ³ÉÈËÂÛ̳ website</a></strong>. For help signing in, check:</p> <ul><li><strong><a href="/iplayer/help/questions/signing-in/sign-in" title="How do I sign in to ³ÉÈËÂÛ̳ iPlayer?">How do I sign in to ³ÉÈËÂÛ̳ iPlayer on my computer, mobile or tablet?</a> </strong></li> <li><a href="/iplayer/help/questions/signing-in/sign-in-tv"><strong>How do I sign in to ³ÉÈËÂÛ̳ iPlayer on my TV?</strong></a></li> </ul><p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:45:00 +0000 Anonymous 4813 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/signing-in/sign-in-every-time <span>Why do I have to sign in every time I use ³ÉÈËÂÛ̳ iPlayer?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>Having trouble staying signed in on your TV?</strong> Head to our <strong><a href="/iplayer/help/questions/signing-in/sign-in-every-time-tv" title="Why do I have to sign in to my TV every time I use ³ÉÈËÂÛ̳ iPlayer?">Why do I have to sign in to my TV every time I use ³ÉÈËÂÛ̳ iPlayer?</a></strong> page.</p> <hr /><p>If you're being asked to sign in to your ³ÉÈËÂÛ̳ account each time you use ³ÉÈËÂÛ̳ iPlayer, it's most likely because <strong>cookies are switched off on your browser or device</strong>. </p> <p>Like most other websites, we use cookies - small text files stored on your computer, mobile or tablet - to recognise that you’re signed in and remember your preferences. If you turn off cookies on your browser or on your mobile or tablet:</p> <ul><li>You won't be able to register or sign in to the ³ÉÈËÂÛ̳ (so be sure to enable cookies on your browser, first)</li> <li>You'll be signed out of your ³ÉÈËÂÛ̳ account, so you'll have to sign back in the next time you visit</li> </ul><p>So if you've chosen to block third-party cookies on your browser and want to avoid problems using your ³ÉÈËÂÛ̳ account, make sure to set exceptions for <strong>bbc.co.uk</strong>, <strong>bbc.com</strong> and <strong>account.bbc.com</strong>. </p> <p>Head to the <a href="http://www.bbc.co.uk/usingthebbc/cookies/how-can-i-change-my-bbc-cookie-settings/" title="Using the ³ÉÈËÂÛ̳: How can I change my ³ÉÈËÂÛ̳ cookie settings?"><strong>How can I change my ³ÉÈËÂÛ̳ cookie settings?</strong></a> page to make sure our Functional and Performance cookies are switched on. <br />  </p> <p><img alt="Image from the cookies page showing the three cookie setting choices" data-entity-type="file" data-entity-uuid="1f87ca5c-fa6a-4fee-9c9c-afce4ca3ea68" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/SignInEveryTime.png" width="715" height="803" loading="lazy" /></p> <p><br /> Remember, if you delete your cookies, clear the cache on your browser or device, or use private browsing (sometimes known as 'incognito' browsing), you’ll be signed out of your ³ÉÈËÂÛ̳ account. So you’ll have to sign back in the next time you visit.</p> <p>Read more about cookies and how we use them across ³ÉÈËÂÛ̳ Online on the <a href="http://www.bbc.co.uk/usingthebbc/cookies/what-do-i-need-to-know-about-cookies/" title="Using the ³ÉÈËÂÛ̳: What do I need to know about cookies?"><strong>Using the ³ÉÈËÂÛ̳</strong></a> website.</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:45:00 +0000 Anonymous 4814 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/signing-in/account-help <span>What should I do if I can't get signed in?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Visit the <strong><a href="/usingthebbc/account/help-signing-in/">Using the ³ÉÈËÂÛ̳ website</a> </strong>for lots of advice if you're having trouble signing in. </p> <h3>Here are some direct links: </h3> <ul><li><a href="/usingthebbc/account/how-do-i-create-a-bbc-account/"><strong>How do I create a ³ÉÈËÂÛ̳ account?</strong></a></li> <li><strong><a href="http://www.bbc.co.uk/usingthebbc/account/how-do-i-change-my-password/">How do I change my password?</a></strong> </li> <li><strong><a href="http://www.bbc.co.uk/usingthebbc/account/how-do-i-update-my-email-address/">How do I update my email address?</a></strong> </li> <li><a href="/iplayer/help/questions/signing-in/sign-in" title="How do I sign in to ³ÉÈËÂÛ̳ iPlayer?"><strong>How do I sign in to ³ÉÈËÂÛ̳ iPlayer on my computer, mobile or tablet?</strong></a> </li> <li><strong><a href="/iplayer/help/questions/signing-in/sign-in-tv/" title="How do I sign in to ³ÉÈËÂÛ̳ iPlayer on my Connected TV?">How do I sign in to ³ÉÈËÂÛ̳ iPlayer on my TV?</a> </strong></li> </ul></div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:45:45 +0000 Anonymous 4881 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/signing-in/sign-in-tv <span>How do I sign in to ³ÉÈËÂÛ̳ iPlayer on my TV?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><h3><strong>Before you start.</strong></h3> <p>Make sure you've got:</p> <ul><li><strong>A ³ÉÈËÂÛ̳ account. </strong>You can use your existing one. If you don’t already have one you can register by going to <strong><a href="https://account.bbc.com/register">bbc.com/register</a></strong>.</li> <li><strong>A second device such as a mobile, tablet, computer or laptop*.</strong> This is where you'll enter the code shown on your TV.</li> </ul><p>*No second device, such as a phone, tablet or computer? Have a look <a href="/iplayer/help/questions/signing-in/sign-in-tv#guest">here</a>.</p> <p>On your mobile, tablet or computer, please <strong><a href="https://account.bbc.com/signin">sign in</a></strong> to your ³ÉÈËÂÛ̳ account <strong>on the website</strong> to make sure that you know your sign-in details. If you've forgotten your password, you can reset it here: <strong><a href="https://account.bbc.com/signin/forgotten">I've forgotten my password</a></strong>.</p> <h3>Ready? Here's what you need to do.</h3> <p>Open the ³ÉÈËÂÛ̳ iPlayer application on your TV. You'll see the sign in screen. To switch the language to Welsh, select 'Dangoswch opsiynau yn Gymraeg' on the top right. </p> <p>Select 'I have a mobile or computer.' <br /><br /><img alt="Screen showing the main sign in page on the iPlayer TV app. Two options are displayed - 'I have a mobile or computer' and 'I don't have a mobile or computer.' The Welsh translation button is on the top right." data-entity-type="file" data-entity-uuid="3719b98a-d99e-43a5-a4c4-175360099286" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/SignInTV1_3.png" width="1240" height="676" loading="lazy" /><br /><br /> If you're already signed in to an account and want to add another user, head back to the <strong>Select who's watching</strong> page by selecting the name on the top left of the menu. On the 'Select who's watching' page, choose <strong>Add adult</strong>.<br /><br /><img alt="Image of the 'Add adult' icon on the iPlayer TV app" data-entity-type="file" data-entity-uuid="5d7cc709-66a1-4730-b443-41e5439bfd5d" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/SignInTV2_2.png" width="1593" height="884" loading="lazy" /><br /><br /> You'll see a screen showing a URL and a six digit code to enter on our <a href="https://account.bbc.com/tvcode">website</a>: <br /><br /><img alt="Image of the sign in screen on the iPlayer TV app. The URL is shown and a six-digit code as well as a blue button for users who would like to use a QR instead" data-entity-type="file" data-entity-uuid="003de53b-2bf5-4a40-bb91-9e4b96340983" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/SignInTV3_6.png" width="1528" height="856" loading="lazy" /><br /> There is also an option to sign in using a QR code. There is also an option on the bottom right if you need to use a phone or minicom.<br /><br /><img alt="Image of the 'Sign in with a QR code' screen on the iPlayer TV app. The QR is displayed alongside a six-digit code. There is also an option on the bottom right to use a telephone or minicom." data-entity-type="file" data-entity-uuid="04bf9027-5935-45f6-a16f-490f7872d655" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/SignInTV4_5.png" width="1524" height="856" loading="lazy" /><br />  </p> <ol><li>On your mobile/tablet/computer, open your internet browser and go to <a href="https://account.bbc.com/tvcode" title="³ÉÈËÂÛ̳ account: TV sign in"><strong>www.bbc.com/tvcode</strong></a>. You'll now see a screen on your mobile/tablet/computer saying <strong>Enter the code shown on your TV</strong>. Enter the activation code that appears on your TV screen, then select <strong>Sign in on your TV</strong>.<br /><br /><img alt="Image of the sign in screen on the website asking for the code" data-entity-type="file" data-entity-uuid="d28e48ee-3245-43cd-899a-da91239c5e89" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/SignInTV4_3.png" width="1907" height="818" loading="lazy" /><br />  </li> <li>You'll see a screen asking you to confirm your account details. Enter your email address and password and select <strong>Sign in</strong>. You'll see confirmation that the details have been accepted. <br /><br /><img alt="Image of the confirmation screen on the website" data-entity-type="file" data-entity-uuid="d37c9133-8c38-4ed1-b5eb-2719ebb1f318" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/SignInTV5.png" width="1907" height="818" loading="lazy" /><br /><br />  </li> <li>Wait a few seconds for your TV to catch up, and then you're done! You're now signed in on your TV.</li> </ol><p><img alt="confirmation screen on the TV app welcoming the user to the app" data-entity-type="file" data-entity-uuid="a41929b5-3b73-4894-812f-d662947fe0cd" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/NEWTVSignIn7.png" width="1460" height="836" loading="lazy" /></p> <h3>Here are some things to be aware of:</h3> <ul><li>If you don’t use the activation code, it will expire after 60 minutes so you'll need to start again.</li> <li>Only one person can use the activation code. If two or more people try to use the same code, it won’t work.</li> <li>If you would like to add another adult to iPlayer on the TV, <strong>they will need to sign into their own ³ÉÈËÂÛ̳ account</strong> on the website, then follow the TV steps.</li> <li>If your computer/phone/tablet advises that you're signed in, but your TV doesn't change, or it asks you to sign in again, please run through our <strong><a href="/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games">TV troubleshooting steps</a></strong> as these may help.</li> <li>Sign-in isn't available on all TVs. That's because of variations in software and technology. We've got more information about this in the <a href="/iplayer/help/questions/signing-in/sign-in-tv-unavailable" title="Why isn't sign-in available on my TV FAQ"><strong>Why isn't sign-in available on my TV?</strong></a> page. </li> <li><strong>If you want to sign in on more than one TV, follow the same procedure with those devices</strong>. You'll be given a code linked to that particular device. You can sign in to as many TV devices as you need.</li> </ul><p><a name="guest" id="guest"></a></p> <h3><br /> What if I don't have a mobile, tablet or computer?</h3> <p>If you are required to sign in to ³ÉÈËÂÛ̳ iPlayer on your TV and you don't have a second device, it is still possible to use ³ÉÈËÂÛ̳ iPlayer on your TV. You'll need to have access to a telephone (this doesn't need to be a smartphone - a regular telephone will do). Minicom facilities are also available if you have a speech or hearing impairment. </p> <p><strong>Follow these steps: </strong></p> <ol><li>Open the ³ÉÈËÂÛ̳ iPlayer application on your TV.</li> <li>On the sign in-screen, select '<strong>I don't have a mobile or computer</strong>.'</li> <li>Follow the on-screen instructions to get access to ³ÉÈËÂÛ̳ iPlayer.</li> </ol><p>Please note this option is only available for connected TV devices.</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:46:29 +0000 Anonymous 4937 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/signing-in/sign-in-every-time-tv <span>Why do I have to sign in to my TV every time I use ³ÉÈËÂÛ̳ iPlayer?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Some TVs may sign users out of their ³ÉÈËÂÛ̳ account which means they have to sign in again each time they use ³ÉÈËÂÛ̳ iPlayer. This appears to be caused by a device storage problem on the TV, which clears out the stored sign-in data automatically. </p> <p><strong>If you're experiencing this behaviour, please check to see if a firmware/system update is available for your TV</strong>. You can usually check for updates in the Settings menu of your TV, usually under 'system,' 'update' or 'firmware.' If you're unsure, contact your TV's manufacturer or check the TV manual.<br />  </p> <ul><li><strong>Experiencing this issue on a Samsung TV? </strong>The following page may help: <strong><a href="/iplayer/help/issues/connected-tv/sign-in-each-time-samsung">Why do I need to sign in each time on my Samsung TV?</a></strong><br />  </li> <li><strong>Experiencing this issue on your computer, laptop, mobile or tablet? </strong>Check the <a href="/iplayer/help/questions/signing-in/sign-in-every-time" title="Why do I have to sign in every time I use ³ÉÈËÂÛ̳ iPlayer?"><strong>Why do I have to sign in every time I use ³ÉÈËÂÛ̳ iPlayer?</strong></a> page.</li> </ul><h3> </h3> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:06 +0000 Anonymous 4962 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/signing-in/cookies-opt-out <span>What happens if I opt out of ³ÉÈËÂÛ̳ iPlayer cookies?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>³ÉÈËÂÛ̳ iPlayer uses cookies to help give you a personalised experience. Cookies help us remember the settings you choose across the ³ÉÈËÂÛ̳ website, such as your sign-in details and whether or not you've set up a Parental Guidance Lock.</p> <p>To make sure your ³ÉÈËÂÛ̳ cookies are switched on and to find out more about how we use cookies across the ³ÉÈËÂÛ̳ website, head to your ³ÉÈËÂÛ̳ account settings:</p> <ol><li>Click on your name or username at the top of the page (next to the ³ÉÈËÂÛ̳ logo)</li> <li>Click <strong>Continue to settings</strong> and then confirm your sign-in details</li> <li>Go to the <strong>Privacy and cookies</strong> tab</li> <li>Scroll down and click on <strong>Change your cookie settings here</strong></li> </ol><h3><br /> If you opt out of ³ÉÈËÂÛ̳ cookies, here’s what will be affected…</h3> <ul><li><strong>Staying signed in</strong><br /> We won't be able to remember that you've signed in, or what your sign in details are. That means you'll have to sign back in to your ³ÉÈËÂÛ̳ account each time you access the ³ÉÈËÂÛ̳ website. <br />  </li> <li><strong>Your Added list</strong><br /> This won’t work if you’re not signed in. If you are signed in, your Added list will work but recent additions may not appear immediately.<br />  </li> <li><strong>Your location</strong><br /> We may not be able to remember the location you've set. This means you might not see the programme you're expecting when you watch live streams, such as your local news, and the TV schedules won't show the schedule for your area.<br />  </li> <li><strong>Parental Guidance Lock</strong><br /> You won’t be able to set the Parental Guidance Lock and a pop-up will appear on every programme with a Guidance label asking you to confirm you’re 16 or over.<br />  </li> <li><strong>TV licence setting</strong><br /> We won't be able to remember that you've said you have a TV licence, so you'll be asked every time you watch a programme on ³ÉÈËÂÛ̳ iPlayer. (Please remember that you must have a TV licence to watch on-demand programmes as well as live streams.)</li> </ul></div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:03 +0000 Anonymous 5187 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/signing-in/tv-multiple-accounts <span>Can I have more than one user signed in on my TV?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Yes, on most TVs you can. <strong>Each user will need to have their own ³ÉÈËÂÛ̳ account.</strong></p> <p>To sign in an additional user:</p> <ol><li>Open the ³ÉÈËÂÛ̳ iPlayer TV app. If you're already in the app and using iPlayer, select your name on the top left to be taken to the account screen</li> <li>On the 'Select who's watching' screen, select <strong>Add child </strong>or <strong>Add adult</strong></li> <li>A new adult user will have to sign in at <a href="https://account.bbc.com/tvcode">bbc.com/tvcode</a> using <strong>their own ³ÉÈËÂÛ̳ account details</strong>.</li> <li>Once the new user has signed in using their own ³ÉÈËÂÛ̳ account login info, they can enter the code shown on the TV screen. After a short time, they will be logged into iPlayer on the TV. <br />  </li> </ol><p><img alt="Image of the Select who's watching screen on the TV app. The 'Add adult' icon is highlighted" data-entity-type="file" data-entity-uuid="34f9d808-fd8d-47d7-8f09-4af8b5e55d7e" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/TVMultipleAccounts1_1.png" width="1493" height="867" loading="lazy" /></p> <p>You can see the names of everyone signed in on your TV on the <strong>Select who's watching</strong> page.<br />  </p> <p><img alt="Image of the Select Who's Watching page on the ³ÉÈËÂÛ̳ iPlayer TV app. Both Add account and Add child options are visible as well as three signed-in accounts/profiles" data-entity-type="file" data-entity-uuid="8eefff86-fb3f-4f8e-bf22-bcebfb631770" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/TVMultipleAccounts2.png" width="1457" height="830" loading="lazy" /><br />  </p> <h3>How will I know who is signed in on my TV?</h3> <p>Each time you launch the app, you'll be asked to select who's watching. When in a profile, the signed-in user’s display name will appear on the top left corner, at the top of the menu.</p> <h3>I don't have the 'Add a user' option</h3> <p>Not all TVs will have the option to add multiple accounts. This is because software and technology vary greatly across different TVs, models and manufacturers, and not all TVs have the same capabilities.</p> <p>If you can't see the 'Add adult' option, you can either continue with the account that is signed in, or remove that account and sign in as a different user.</p> <h3>How do I sign out of an account on my TV?</h3> <p>To sign out of an account on your TV, head to the 'Select who's watching' page, choose the account you wish to remove and select 'Remove' underneath.</p> <p>Child profiles can't be removed in this way as they are connected to the adult account. To remove child profiles from your account, have a look here: <strong><a href="/iplayer/help/questions/about-the-childrens-experience/create-child-profile#remove">Remove a child profile</a></strong></p> <p>For more information and help with signing out, have a look here: <a href="/iplayer/help/questions/signing-in/sign-out-tv">How do I sign out of ³ÉÈËÂÛ̳ iPlayer on my TV?</a></p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:44 +0000 Anonymous 5209 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/signing-in/sign-out-tv <span>How do I sign out of ³ÉÈËÂÛ̳ iPlayer on my TV?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>To sign out of your ³ÉÈËÂÛ̳ account on the iPlayer TV app: </p> <ol><li>Open the ³ÉÈËÂÛ̳ iPlayer app on your TV, games console or connected TV device</li> <li>On the 'Select who's watching...' page, scroll to - <strong>but don't select </strong>- the account you'd like to sign out of</li> <li>Scroll down to 'Remove' underneath the name and select. Confirm the removal when prompted</li> </ol><p><img alt="Screenshot of the 'Select who's watching...' page on the ³ÉÈËÂÛ̳ iPlayer TV app. The 'Remove' button is highlighted beneath the chosen account" data-entity-type="file" data-entity-uuid="258a457b-383a-4c62-93c2-5529b630a7b2" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/SignOutTV1.png" width="1602" height="891" loading="lazy" /></p> <p>When you sign out, the account <strong>plus any child profiles attached to it</strong>, will be removed. If you sign back in, these will re-appear. </p> <p>Child profiles can't be removed separately as they are connected to the adult account. To remove child profiles from your account, have a look here: <strong><a href="/iplayer/help/questions/about-the-childrens-experience/create-child-profile#remove">Remove a child profile</a></strong></p> <hr /><p>At the moment, it isn't possible to sign out of your ³ÉÈËÂÛ̳ account remotely. We are aware of the interest in this and will update this page with any changes.</p> <hr /><p>For help signing in to ³ÉÈËÂÛ̳ iPlayer on a TV, check here for steps: <strong><a href="/iplayer/help/questions/signing-in/sign-in-tv">How do I sign in to ³ÉÈËÂÛ̳ iPlayer on my TV?</a></strong><br />  </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>05 October 2023</span> Thu, 05 Oct 2023 11:05:03 +0000 Anonymous 12116 at http://bbc-iplayer-help.local