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Press Releases
People "lose it" most over call centres
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According to a Losing It survey, commissioned for µþµþ°äÌý±á±ð²¹»å°ù´Ç´Ç³¾, 26% of people rated call centre hold-ups their number one pet hate – and it was mentioned as an irritant by 75% of all those questioned.
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Telephonic delays even ranked above being physically attacked, which follows closely behind in the anger stakes, with 23% rating it their number one [1].
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Equally aggravating among the survey's respondents are "being insulted" and "being queue jumped", at joint third in the Losing It list (8% each).
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There are regional variations on the situations that get people's hackles up and this week, from today, ³ÉÈËÂÛ̳ Local Radio stations' mid-morning programmes (10.00am-1.00pm, daily) focus on what makes people "lose it" and how to manage their anger.
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For example, in the West Midlands, people might be described as the angriest, with 16% (against an 11% national average) in this region saying they find it hard or impossible to calm down once angry.
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The survey also found a gender divide when it comes to anger management, with 74% of women "taking a deep breath" to calm down compared with two-thirds of their irked male counterparts.
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The findings coincide with the two-part series, Losing It – Griff Rhys Jones On Anger, the first of which was shown last night (9.00-10.00pm, ³ÉÈËÂÛ̳ Two, Tuesday 23 and 30 September; and also available online: bbc.co.uk/iplayer).
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In the programmes Griff talks frankly about his own temperament and asks a psychotherapist if getting angry is inevitable.
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Notes to Editors
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 Losing It is a ³ÉÈËÂÛ̳-wide initiative across ³ÉÈËÂÛ̳ Learning, Nations and Regions, including Local Radio, regional television and local websites.
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The ³ÉÈËÂÛ̳ commissioned GfK NOP Media to conduct a short survey on the causes and reactions to anger. The surveys were conducted as part of the GfK NOP telephone omnibus and fieldwork was conducted between 15 and 31 August 2008. The 3,787 interviews were conducted by fully-trained and supervised market research interviewers. The sample was weighted to ensure that it was representative in terms of known population data on age, sex, social class and region.
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It was commissioned by ³ÉÈËÂÛ̳ Learning as part of ³ÉÈËÂÛ̳ Headroom – a two year cross-platform campaign to encourage people to look after their mental health and wellbeing. Headroom's main aim is to raise awareness of simple steps that people can take to help look after their own mental health and improve their lives. Be it anger issues, exam stress, relationship headaches, insomnia, anxiety or depression, Headroom will provide on-going support and information, as well as offering individuals the chance to share their experiences in a safe environment. Find out more at bbc.co.uk/headroom.
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[1] It may be simply that more people have experience of being put on hold in a call centre than having physical violence inflicted on them.
More information, including a summary of regional variations from the findings, can be seen at bbc.co.uk/headroom. Ìý
³ÉÈËÂÛ̳ Birmingham Press Office
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