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John Waite investigates the payment processing company which refused to pass on vast sums of money from customers who bought holidays online, undermining the balance sheets of struggling travel firms. Yet at the same time, the company's chief executive was promising to save one of those travel firms from failure with major investment of his own. Despite the fact his business is based in England and handles hundreds of millions of pounds, it was not regulated by the UK's financial services watchdog. The travel firms involved have had to resort to threats of legal action to try to get the disputed money back.