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John Waite investigates criticism of one of the UK's biggest commercial waste collectors, accused of misselling contracts, unfairly driving up prices and resisting clients' attempts to terminate their contracts. PHS Wastetech - a division of the PHS group, which specialises in "workplace services", admits to mistakes in the past and says it is reviewing its practices to make contracts clearer and more transparent. However the company was unable to explain why a copy of a letter sent to one client, differed slightly but significantly from the version of the letter submitted to court. Stephanie Hutchings, Managing Director of PHS Wastetech, faces the facts.

Presenter: John Waite
Producer: Nick Jackson.