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Today, the team look at whether our trust in the people and companies we use to book our holidays is always well placed. Julia Somerville uncovers some hair-raising tales about airport parking, Angela Rippon investigates an accommodation website that disappeared into thin air along with its customers’ money, and Gloria Hunniford hears the heartbreaking story of what happened when one family collected their much-loved dog from a local kennels after flying home from holiday. In the travel clinic, our experts advise a disabled passenger who couldn’t access any excursions on her cruise, and travel expert Rob Staines give us some aircrew insider tips on the best things to pack for your holiday.