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How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets – the team meets people who’ve lost hundreds of pounds and their social media accounts to scammers. Plus, how one group of fraud victims launched their own court case against the scammer who conned them for thousands, after their official reports went nowhere. And, the artisans in a desperate battle to convince some of the biggest retailers in the world to ban the copycats duping their work.