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Thieves charged hundreds to my phone bill

Episode 24 of 45

How mobile phone theft victims are facing huge bills when crooks’ purchases are charged to them.

Julia Somerville, Gloria Hunniford and the team seek answers for people who had their mobile phones stolen and then discovered the thieves had charged them hundreds of pounds using a little-known feature called ‘charge to bill’. Plus the 94-year-old stairlift user who says she feels short-changed by the cost of the manufacturer’s maintenance plan. And are new rules designed to stop existing customers being charged more for insurance than new customers really working?

Release date:

44 minutes

Credits

Role Contributor
Presenter Julia Somerville
Presenter Gloria Hunniford
Series Editor Sherry Knight
Series Producer Lizz Martin
Executive Producer Rowland Stone

Broadcast