If you've subscribed to our mailing list and are not receiving any emails from us about upcoming shows and events, please make sure you have completed the registration process by validating your email address via the link in the confirmation email we sent you.
If you didn't receive our validation email, or you validated your email successfully but are not receiving any emails from us, it may be that you need to add our email address to your email contact list / safe senders (also called "whitelisting").
The email address which you need to add to your contacts is bbcshowsandtours@shows.bbc.co.uk
You can add this address to your email contact list / safe senders with most email providers by editing your junk/spam email options. Your email provider has their own instructions for doing this if you're not sure how - but we've included the most common email providers' instructions below.
Gmail
Log into your account, hover over the "Settings" icon and click "Settings".
Select "Filters and Blocked Addresses".
Select "Create a new filter".
A dialog box appears. In the From field, type the email address you want to whitelist. Be sure to type the full email address.
At the bottom of the dialog box, select Create filter.
On the next screen, tell Gmail what to do with the email address you just indicated. To do so, select Never send it to Spam. To finish the process, select Create filter.
Yahoo!
Log into your account, hover over the "Settings" icon and click "Settings".
In the "Settings" tab, select "Filters" from the left menu and click the button to "Add" a filter.
Type a name for your filter in the "Filter name" field. Select "contains" in the "sender" drop-down menu. Type the sender's email address in the "sender" text field. In the "Move to Folder" drop-down menu, select "Inbox". Click the "Save" button in the top bar to save the filter.
Hotmail
In the upper right hand corner of your account, click on the "Settings" icon. From here, click on the option for "Options".
While in this section, click on the option for "Safe and blocked senders".
Click on "Safe senders".
Enter in the sender's email address and click the button to "Add to list".
AOL
In the upper right hand corner of your account, click on "Options". From there, click "Mail Settings".
On the "Settings" page, click "Spam Settings". From there, choose "Allow mail only from addresses I specify" on the drop-down menu. Enter in the sender's email address, click the plus button, and click save to save your changes.
MacMail
Select "Mail" and "Preferences" from the top menu.
In the "Preferences" window, click the "Rules" icon. Then, click the "Add Rule" button.
In the "Rules" window, type a name for your rule in the "Description" field. Use the following settings: 鈥淚f any of the following conditions are met: From Contains.鈥 Type the sender鈥檚 email address in the text field beside 鈥淐ontains.鈥 Select 鈥淢ove Message鈥 and 鈥淚nbox鈥 from the drop-down menus. Click 鈥淥k鈥 to save the rule.