³ÉÈËÂÛ̳ Sounds app for connected TV privacy notice

Your trust is very important to us. This means the ³ÉÈËÂÛ̳ is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you when you use ³ÉÈËÂÛ̳ Sounds app for connected TV. You can find more about on the ³ÉÈËÂÛ̳ website.

We require users to sign in with a ³ÉÈËÂÛ̳ account to use our Sounds app. For more information, check the following page: Why we’re asking you to sign in.

The ³ÉÈËÂÛ̳ uses technologies similar to website cookies to measure audiences for our services on connected TVs. Information about how you use ³ÉÈËÂÛ̳ Sounds app will be stored on your TV and securely on ³ÉÈËÂÛ̳ servers.


Your bookmarked programmes

When you bookmark something on any of the other Sounds platforms, this information will be stored on the ³ÉÈËÂÛ̳ servers to allow you to access your list from multiple devices including the TV platform (e.g. via the ³ÉÈËÂÛ̳ Sounds website.)


Playback position, completion and Recommendations

When you play something in ³ÉÈËÂÛ̳ Sounds we store your history and your progression through programmes on ³ÉÈËÂÛ̳ Servers. This allows you to pick up where you left off on different platforms.

We also use this information to recommend to you programmes in the Recommendations module found on the Listen page in the ³ÉÈËÂÛ̳ Sounds app.


Analytics

The app uses technologies similar to performance cookies for internal purposes to help us give you a better experience in line with the ³ÉÈËÂÛ̳'s Privacy and Cookies Policy: .

You can switch this off using the Share Statistics toggle on the ³ÉÈËÂÛ̳ Sounds Mobile app or Web App Settings screen (select the cog icon within My Sounds). This setting is not currently available on the TV app.

We also collect the TV Brand and Model you use so we know which are our high reach devices.


Other information stored on your device

To give you the best ³ÉÈËÂÛ̳ Sounds app experience, this information may be stored on your device:

  • Your signed in credentials (local certificates which are required as part of the sign in process);
  • Resume positions for programmes you’re currently listening to (on the same device);
  • Whether you’ve confirmed that you’re aged 16 years or over;
  • Whether you’ve dismissed in-app messages like suggested app upgrade messages, warnings about network provider charges or TV Licence messages;
  • Cookie values to remember whether you are signed in;
  • A cookie value for promotions so that you only see them once.


What happens if you delete the app?

By uninstalling the app, all ³ÉÈËÂÛ̳ Sounds app data stored on your device will be removed.


How long do we hold your data?

In order to determine the period for which we will retain your information, we consider the factors listed here:


Sharing of information

We share information about you with secure third party companies that support our recommendation service and marketing communications.


Managing your ³ÉÈËÂÛ̳ account

You can manage or delete your ³ÉÈËÂÛ̳ account at any time. Find out more about managing your account. We will help you make informed decisions about your information, so everyone can get the best out of digital technologies and the ³ÉÈËÂÛ̳. Find out what we're doing with your information and more about cookies.

The ³ÉÈËÂÛ̳ is the ‘data controller’ of the information we collect about you. This means that the ³ÉÈËÂÛ̳ decides what information is used for, and the ways in which it is processed.

We carry out this processing on the basis of the ³ÉÈËÂÛ̳’s legitimate interests in providing a personalised service for audience members. If you don’t want a personalised service, you can turn off turn off personalisation for your account. We’ll still collect data about your use of ³ÉÈËÂÛ̳ Sounds app on connected TV, but the data will only be used for analysis to support the ³ÉÈËÂÛ̳’s decisions, and won’t be linked to your ³ÉÈËÂÛ̳ account. Children under 13 need permission from their parent or guardian to turn on personalisation for their account. Find out more about child accounts.

Other purposes for which data is processed include helping us understand audience interests and preferences so we can make sure we’re making something for everyone. We also share some information with TV Licensing, to keep their database up to date.

For children under 13, we process their data on the basis of consent given by the child’s parent or guardian.

You can remove data stored on the TV itself by removing your ³ÉÈËÂÛ̳ account from the TV. If you delete your ³ÉÈËÂÛ̳ account, then your personal information will immediately be deleted from ³ÉÈËÂÛ̳ servers and the remaining information made anonymous. We might then use it to help us improve our services. 

If you have any questions about how the ³ÉÈËÂÛ̳ handles your personal information, or you wish to find out about your rights, please visit the ³ÉÈËÂÛ̳’s . You will also be able to find out more information about how the ³ÉÈËÂÛ̳ processes your information and how you can contact the ³ÉÈËÂÛ̳’s Data Protection Officer. 

If you raise a concern with the ³ÉÈËÂÛ̳ about the way it has handled your personal information, you are entitled to lodge a concern with a supervisory authority. In the UK, the supervisory authority is the